Frequently Asked Questions

How does the entire process work?

Quotations by a business have a high monetary cost which eventually becomes part of the cost to the consumer. At The House Shop we have developed a streamlined process to ensure our products are competitive to the customer. This involves the customer providing preliminary information such as basic measurements and photographs of their project. Most customers are able to do this with their phone and email or text.

Step one:

The customer visits The House Shop and provides their details and a brief description of their intended project. Alternatively they email The House Shop with their information.

Step two:

The House Shop staff forward the request to the appropriate qualified person to prepare a quotation. Staff keep the customer informed each step during the process.

Step three:

The qualified person then prepares the quotation which may entail sourcing further information from the customer. This is done by email.

Step four:

The quotation is presented to the customer for approval.

Step five:

On acceptance of the quotation The House Shop staff will check measure the job and verify all client requirements prior to fabrication or construction.

These five simple steps are the simplest and most cost effective method of providing a quotation service to the customer. At The House Shop staff are dedicated to providing a prompt service to the customer.

Will the agreed contract price change?

No! There are no hidden costs or surprises, the amount you pay is the agreed amount in the contract, unless variations or additional work is requested. In which case, you’ll receive a clear quote before any amendments commence.

When do I have to involve my local council in my building plans?

Your local council website should have guidelines for building or renovating your property. However, we can guide you through the process regarding all approvals; council, building, drafting or engineering.

Will the house have the usual insurance with the QBCC?

Yes it does – as a licensed builder we offer the statutory full 6 year structural warranty and 12 month defect warranty.

Can your homes be built on sloping sites?

Standard designs are set on 600mm steel posts on level blocks (these can be raised to legal height as high set homes). Difficult sites are subject to site inspection and will require further engineering. Rolfe Homes is well equipped to tackle difficult excavation situations.

What proof of ownership of the land do you require?

A rates notice or title deed.

What proof of finance or ability to pay do you require?

A finance approval letter from your bank and / or current bank statements.